Category Archives: Customer service

It’s January, it’s time to enter the library marketing excellence awards for Wales

The following comes from the Audience Development Team, who are looking for the best library marketing activities in Wales from 2015: “Has your service attracted new audiences, done a great marketing activity on a shoestring or used some grant funding … Continue reading

Posted in Academic libraries, Awards, Customer service, Health libraries, Libraries, MALD, Marketing, Public libraries, School libraries, Wales | Leave a comment

Inclusive book stock

I recall from my days as a library studies student and working in libraries that generally library staff are very good at being inclusive, in all areas of their work, but definitely in terms of stock collection. I’ve just read … Continue reading

Posted in Academic libraries, CILIP, Customer service, Equal opportunities, Libraries, Literacy, Public libraries, Reading, School libraries, UK | Tagged | Leave a comment

‘Leap in and have a go’ at marketing

TV presenter Sara Edwards encouraged library staff to “leap in and have a go” at marketing especially working with the media, during the Marketing Excellence Awards in Wales last month. These awards have been held for several years now, to … Continue reading

Posted in Academic libraries, Awards, Customer service, Events, Health libraries, Libraries, Libraries Inspire, Marketing, Media, Presentations / talks, Public libraries, Wales | 1 Comment

Enter the 2015 marketing awards for Welsh librarians

The marketing awards for Welsh library staff are firmly established in the thoughts of many library staff now, being in their fifth (or is it sixth?) year. For 2015 the awards have had a revamp and there are now new … Continue reading

Posted in Academic libraries, Awards, Customer service, Health libraries, Libraries, Marketing, Public libraries, Wales | 1 Comment

New standards for Welsh public libraries

A new set of library standards for Welsh public libraries has been produced and launched. Libraries making a difference: the fifth quality framework of Welsh Public Library Standards 2014-2017¬†builds on previous frameworks but includes impact and outcome measures for the … Continue reading

Posted in Customer service, CyMAL, Governance, Impact/Value, Libraries, Measuring impact, Public libraries, Publications, Wales, Welsh Public Library Standards | 7 Comments

Be in it to win it! Marketing awards for Welsh libraries

Once again it’s coming up to the deadline for the annual Welsh libraries marketing awards. Now in their sixth year (I think), there are new categories for this year. Entries are welcome for the categories of public, FE, HE, and … Continue reading

Posted in Academic libraries, Awards, Customer service, Health libraries, Libraries, Libraries Inspire, Marketing, Public libraries, Wales | 1 Comment

Great social librarian infographic

I love this infographic of social librarians. It emphasises the people-centred approach, as well as how library staff embrace social media. Originally posted in a newsletter on Library Connect by Elsevier, I picked it up on Catherine Lee’s Scoop.it pages … Continue reading

Posted in Customer service, Digital things, Information, Libraries, Marketing, Media, Social media & social networking, Technology, Workforce development | Tagged , , , | 9 Comments